Damart sends a confirmation email as soon as the cart is validated, with a unique order number. This number remains the key to online tracking from the customer area on damart.fr. The displayed delivery times only count business days, which many customers discover later when their package is delayed over a weekend or a public holiday.
Multi-package tracking Damart: why an item seems missing
When an order contains multiple items, Damart may ship it in several distinct packages. The customer area now displays sub-shipments (package 1/2, 2/2, etc.) with a tracking number and a status specific to each shipment.
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This is a frequent source of confusion. A customer who receives an incomplete first package thinks there has been an oversight or a loss. In reality, each package has its own carrier tracking number, visible in the “My Orders” section. Checking this distinction before contacting customer service can prevent an unnecessary complaint.
The problem mainly arises when the two packages take different routes with Colissimo or at a Pickup point. A gap of two to three business days between receptions is not unusual. For customers who want to track a Damart order from the customer area, this granularity by package represents a real improvement in clarity compared to the old display that grouped everything under a single status.
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Damart notifications in case of delay: what the system really sends
Damart has implemented proactive notifications via email (and sometimes by SMS) when a preparation or delivery delay is detected. These messages contain a direct link to the order details in the customer area.
The main benefit: the customer is notified before they start to worry. There’s no need to log in every day to refresh the tracking page. However, these alerts depend on the carrier. If Colissimo or the Pickup point does not report the delay information, Damart cannot relay it.
A point to watch: notifications arrive at the email address associated with the account. An old email, a typo during registration, or an overly strict anti-spam filter can cause alerts to be missed. Checking the registered address in the account settings remains an underestimated reflex.
Carrier statuses visible from the customer area
From the “My Orders” section, the customer area displays the different statuses reported by the carrier. For Colissimo and Pickup points, the visible stages are:
- Picked up: the package is registered by the carrier, leaving the Damart warehouse.
- In transit: the package is moving between sorting centers. This status may remain displayed for several days without an intermediate update.
- Delivered (or available at a pickup point): the package has reached its destination or is waiting at a Pickup point.
The status “in transit” generates the most frustration. The absence of an update does not mean that the package is stuck. Intermediate scans depend on the logistics platforms crossed, and some do not trigger a notification.
Damart promotional codes and order tracking: a frequent gray area
The customer area allows viewing, for each order, which promotional codes have been applied. This feature addresses a recurring irritation: the doubt about the effective application of a discount at the time of payment.
Damart discount codes sometimes have restrictions that the cart summary does not clearly display. Some promotions exclude certain product categories or impose a minimum purchase amount. The order detail in the customer area confirms the final amount charged, including codes.
If a code does not appear on the post-purchase summary, there are two possibilities: the code did not apply to the items in the cart, or it expired between adding to the cart and validation. In this case, a claim opened quickly after the order is more likely to succeed.
Claim after receipt: the deadlines that matter
A claim opened within seven days of receipt receives priority processing by Damart customer service. After this period, the case follows a standard, slower process.
The order number remains accessible online for 90 days. Beyond that, only logging into the customer area provides access to the complete history. For a return or exchange, the general sales conditions set a precise framework. The details of the refund terms (processing time, method of restitution) can be found in the “Returns, exchanges, refunds” section of the site.
Return in progress: how to check its status
Tracking a return works similarly to tracking a delivery. The customer area displays the status of the returned package once it has been dropped off with the carrier. The refund is triggered only after receipt and verification by the Damart warehouse.
Field returns vary in the actual time between dropping off the return package and the appearance of the refund on the bank statement. The internal verification procedure adds a variable delay depending on the period (sales and year-end holidays extend processing times).
- Keep the proof of drop-off for the return package until the refund is effective.
- Check in the customer area that the return is marked as “received by Damart” before expecting the transfer.
- In case of prolonged silence, customer service by phone (available Monday to Saturday, from 8 AM to 8 PM excluding public holidays) remains the most responsive channel.
Regularly checking the customer area after a return avoids waiting in uncertainty. A return not scanned by the carrier at drop-off remains invisible on Damart’s side, hence the usefulness of the paper or digital receipt provided at the post office or pickup point.